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Art's Retirement Dinner was a great
success!
Thanks to everyone who attended, Art had a great
send-off. There were heart-felt speeches, choked-up goodbyes, good
food, good friends and good times reminiscing with all. Watch for
photos to be posted soon!
Customer Payments
The Credit Office would like to gently remind you
of a few points regarding sending in customer check payments.
First, if the customer did not provide a
remittance advice (list of invoices to be paid) or a statement stub,
pull a copy of the statement from your file. Then, fax a copy of the
check with the remittance information and/or the statement so there
is no question about which account the payment is for. Finally, send
the check with the remittance advice and/or statement to
Credit with your next batches.
Following these simple steps will ensure that the
folks in Credit know when a payment is coming, and how to apply it
when it arrives.
Junk Ticket Tip:
Recent operational reviews have turned up a
problem with an easy fix! Some PCs have been running one
non-saleable ticket at a time - with a combination of items on it
that should be separated.
There are 5 distinct categories for
non-saleables, and each should be run on their own register. Why?
Because each of the types of non-saleable merchandise pertains to
its own General Ledger account. By running all types on one ticket,
then choosing the "junked merchandise" category, our
expenses are not being correctly reported, and this has significant
tax implications.
Here are the five categories:
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Junked Merchandise
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Office Expense
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Warehouse Expense
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Sales Expense
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Contributions
If you are unclear as to which category to use,
refer to the SPI.
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Question
of the month...
What do I do with the Unprocessed Document Report
(Document Accountability)?
Answer...
The Unprocessed Documents Report lists invoices and credit memos
that have been opened in CEDNet, or hand-write tickets in an opened
"book," but not released for billing as of the date of the
report. This is a tool used for tracking missing invoices. Research
each invoice on the report and note the status in the provided
space. If the ticket has been released, note the date as well. If it
has been voided, note the date of the void batch. It is helpful to
attach copies of voided tickets and paid freight claim tickets to
the report for clarification. Please do not write
"delete" on the status line and do not make notes in the
"To Be Dropped" column. This column will have stars in it
when the item has been on the report for too long, and will be
dropped by the Service Center the following month. If a viable
ticket is starred, it may be a good idea to void it and re-write the
order on a new ticket. It is helpful to note that
if you release three or more tickets from an old, closed
"book," that book will be reopened and even the processed
tickets within that series will reappear on the report. Simply note
the date these items were closed and they will be removed
again. When completed, send the report to the Division Office. You may fax the report to 253-859-4463
or just tuck it into your next mailing to the Credit Office. If
you have any questions, contact the Sacramento Service Center or
call the Division Office.
Protect your Profit Center with proper procedure.
When a COD customer makes a purchase, be sure to
have them sign the original invoice before leaving. If the customer
does not have an open account, they have not accepted our standard
"terms and conditions" for purchases. By signing the
invoice, they acknowledge that they have received a copy of the
invoice and thereby accept the terms. Conversely, if the customer
has not signed the invoice, and their check bounces, we cannot hold
them to our terms, which includes collecting fees for recovering the
funds from the bounced check.
Be sure to get all COD customers to sign their
invoice before leaving!
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