Art's Retirement Dinner was a great success!

Thanks to everyone who attended, Art had a great send-off. There were heart-felt speeches, choked-up goodbyes, good food, good friends and good times reminiscing with all. Watch for photos to be posted soon!

Customer Payments

The Credit Office would like to gently remind you of a few points regarding sending in customer check payments. 

First, if the customer did not provide a remittance advice (list of invoices to be paid) or a statement stub, pull a copy of the statement from your file. Then, fax a copy of the check with the remittance information and/or the statement so there is no question about which account the payment is for. Finally, send the check with the remittance advice and/or statement to Credit with your next batches. 

Following these simple steps will ensure that the folks in Credit know when a payment is coming, and how to apply it when it arrives.

Junk Ticket Tip:

Recent operational reviews have turned up a problem with an easy fix! Some PCs have been running one non-saleable ticket at a time - with a combination of items on it that should be separated.  

There are 5 distinct categories for non-saleables, and each should be run on their own register. Why? Because each of the types of non-saleable merchandise pertains to its own General Ledger account. By running all types on one ticket, then choosing the "junked merchandise" category, our expenses are not being correctly reported, and this has significant tax implications.

Here are the five categories:

• Junked Merchandise

• Office Expense

• Warehouse Expense

• Sales Expense

• Contributions

If you are unclear as to which category to use, refer to the SPI.

What do I do with the Unprocessed Document Report (Document Accountability)?  

Answer...

The Unprocessed Documents Report lists invoices and credit memos that have been opened in CEDNet, or hand-write tickets in an opened "book," but not released for billing as of the date of the report. This is a tool used for tracking missing invoices.

Research each invoice on the report and note the status in the provided space. If the ticket has been released, note the date as well. If it has been voided, note the date of the void batch. It is helpful to attach copies of voided tickets and paid freight claim tickets to the report for clarification.

Please do not write "delete" on the status line and do not make notes in the "To Be Dropped" column. This column will have stars in it when the item has been on the report for too long, and will be dropped by the Service Center the following month. If a viable ticket is starred, it may be a good idea to void it and re-write the order on a new ticket.

It is helpful to note that if you release three or more tickets from an old, closed "book," that book will be reopened and even the processed tickets within that series will reappear on the report. Simply note the date these items were closed and they will be removed again. 

When completed, send the report to the Division Office. You may fax the report to 253-859-4463 or just tuck it into your next mailing to the Credit Office.

If you have any questions, contact the Sacramento Service Center or call the Division Office.

Protect your Profit Center with proper procedure.

When a COD customer makes a purchase, be sure to have them sign the original invoice before leaving. If the customer does not have an open account, they have not accepted our standard "terms and conditions" for purchases. By signing the invoice, they acknowledge that they have received a copy of the invoice and thereby accept the terms. Conversely, if the customer has not signed the invoice, and their check bounces, we cannot hold them to our terms, which includes collecting fees for recovering the funds from the bounced check.

Be sure to get all COD customers to sign their invoice before leaving!